Enterprise ITSM
IT Service management (ITSM) is a set of processes used in designing, operating, and controlling the delivery of IT services. With a combination of tools, processes, and people, service management provides a framework for organizations to deliver IT services while enabling collaboration between internal cross-functional teams and the clients.
As an important aspect of digital transformation, the key to successful service management is the continuous, streamlined approach to maintaining and delivering IT services with high quality, responsive and securely, in combination with Agile, DevOps, DevSecOps and other modern IT approaches. It’s very crucial to choose and tailor the best suited for your organization.