Building Blocks: ITIL® 4 Foundation

The "Journey to Mastery" program focuses on three key learning areas for Digital Talent in State-Owned Enterprises (BUMN). Participants will collaborate and learn from diverse BUMNs, guided by experts, to improve IT service quality, cost efficiency, communication, and user satisfaction.

Key Learnings:

  1. Introduction to IT Service Management (values, co-creation, and organizational roles)

  2. The 4 Dimensions of Service Management, governance, service chain, and continuous improvement

  3. In-depth discussions on selected topics and certification exam practice to become Savvy in IT Service Management

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