Product ownership ensures that the development team is creating the right product for the right reasons. The product owner can help to ensure that the product delivers maximum value and meets the business goals by...
Building Blocks: ITIL® 4 Foundation
The "Journey to Mastery" program focuses on three key learning areas for Digital Talent in State-Owned Enterprises (BUMN). Participants will collaborate and learn from diverse BUMNs, guided by experts, to improve IT service quality, cost efficiency, communication, and user satisfaction.
Key Learnings:
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Introduction to IT Service Management (values, co-creation, and organizational roles)
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The 4 Dimensions of Service Management, governance, service chain, and continuous improvement
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In-depth discussions on selected topics and certification exam practice to become Savvy in IT Service Management