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Building Blocks: ITIL® 4 Foundation
The "Journey to Mastery" program focuses on three key learning areas for Digital Talent in State-Owned Enterprises (BUMN). Participants will collaborate and learn from diverse BUMNs, guided by experts, to improve IT service quality, cost efficiency, communication, and user satisfaction.
Key Learnings:
- Introduction to IT Service Management (values, co-creation, and organizational roles)
- The 4 Dimensions of Service Management, governance, service chain, and continuous improvement
- In-depth discussions on selected topics and certification exam practice to become Savvy in IT Service Management
Your investment in ITIL® 4 Foundation training program includes access to quality materials, exercises and the ITIL® 4 Foundation certification exam.
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